Welcome to the Mechronik Help Center
We’re here to ensure your shopping experience is smooth and hassle-free. Below you’ll find answers to common questions and information on how to get in touch with our support team.
Frequently Asked Questions
Q: Where is my order?
You can track your order using the link provided in your confirmation email. If you need assistance, contact us at contact@mechronik.com with your order number.
Q: What is your return policy?
We offer a 30-day return window. If your item is unused and in original condition, you can return it for a refund or exchange. Please see our Return Policy for full details.
Q: How long does shipping take?
Orders are typically processed within 1–2 business days and delivered within 3–7 business days within the United States. Delivery times may vary depending on your location.
Q: Can I modify or cancel my order?
If your order hasn’t been shipped yet, we may be able to modify or cancel it. Please contact us as soon as possible via email or phone.
Q: Do you offer personalized tumblers?
Yes. Select tumblers on our store can be customized. Look for the “Customizable” label on the product page.
Need Help With Your Order?
If you have questions about your order, received a damaged item, or need assistance with a return or refund, please contact us directly. Be sure to include your order number and the email address used at checkout.
- Email: contact@mechronik.com
- Phone: 915-286-5543
- Business Hours: Monday to Friday, 9:00 AM to 6:00 PM CST
Mailing Address
Mechronik
4015 Dusky Goose Ln
Baytown, TX 77521
United States
Didn’t Find What You Were Looking For?
If your question wasn’t answered above, please contact us here and our support team will respond within 24 hours.