Welcome to the Mechronik FAQ section. If you don’t find the answer you’re looking for here, feel free to contact our support team at contact@mechronik.com or call us at 915-286-5543.
Orders & Shipping
Q: How long does it take to receive my order?
Orders are processed within 1–2 business days. Delivery typically takes 3–7 business days within the United States, depending on your location.
Q: How do I track my order?
Once your order ships, you will receive a confirmation email with a tracking number and link to monitor your shipment in real time.
Q: Can I change or cancel my order after placing it?
If your order hasn’t shipped yet, we can assist with changes or cancellations. Please contact us immediately at contact@mechronik.com.
Products
Q: Are your tumblers BPA-free?
Yes, all Mechronik tumblers are made with BPA-free and food-grade materials to ensure safe and healthy hydration.
Q: How long do your tumblers keep beverages hot or cold?
Our double-wall insulated tumblers keep drinks cold for up to 24 hours and hot for up to 12 hours.
Q: Are Mechronik tumblers dishwasher safe?
Most of our tumblers are top-rack dishwasher safe, but we recommend hand-washing to preserve the exterior finish and performance.
Q: Do you offer custom or personalized tumblers?
Yes, we offer custom engraving on select tumbler models. Look for the “Customizable” option on applicable product pages.
Returns & Refunds
Q: What is your return policy?
We offer a 30-day return policy. Items must be unused, in original packaging, and returned within 30 days of delivery to qualify for a refund or exchange.
Q: How do I initiate a return?
To start a return, email us at contact@mechronik.com with your order number and reason for return. Our support team will guide you through the process.
Q: How long does it take to receive a refund?
Once your return is received and inspected, refunds are typically processed within 5–7 business days.
Payments
Q: What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, and Google Pay.
Q: Is it safe to order from your website?
Yes, our website uses SSL encryption and secure payment gateways to ensure your personal and payment information remains protected.
Still need help? Visit our Help Center or contact us directly for further assistance.